【要件】
下記要件を満たしている方を募集します。

1. Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
2. Fluency in Japanese to be able to communicate to our Japanese local users.
3. A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
4. Exceptional people skills; ability to influence, inspire and convey ideas.
5. Strong coaching and development skills.
6. Outstanding written English ability and complaint handling skills.
7. Great organisational and communication skills.
8. Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
9. Excellent judgement and awareness in difficult circumstances.
10. Comfortable handling data and making data-driven decisions.
11. Strong user, product, commercial and growth awareness.
12. Attention to detail and commitment to perfection in your work.
13. An ability to multi-task across a variety of business areas.
14. Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
15. Excellent written and spoken English, any other languages helpful.
16. Passion for helping others and a positive outlook in challenging situations.
17. Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
18. Positive approach to work and to continuous improvement.

歓迎するネイティブ言語 = 日本語,英語

勤務開始日 = 要問合せ