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Customer Service Executive (Supply Chain) (ID:136742)

Plan and submit orders to suppliers within 48 hours based on purchase orders.給与:3,500~4,500SGD

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掲載日:2025/05/05 ~ 
 

Customer Service Executive (Supply Chain)

(ID:136742)



募集ポジション Customer Service Executive (Supply Chain)
SDG-118635
雇用形態 正社員
仕事の内容 Our Client:
Our client is a well-established Japanese Trading company, dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are currently looking for an experienced Customer Service Executive (Supply Chain) to join their team in Singapore.

The Responsibilities:
Order Management & Planning
• Plan and submit orders to suppliers within 48 hours based on customer forecasts and purchase orders
• Coordinate with customers on order placements and ensure timely follow-up
• Chase suppliers for order status updates and share estimated availability with customers
• Request suppliers to release materials produced according to the requested delivery dates (RDD)
• Inform or chase customers to revise purchase orders in cases of discrepancies
• Perform periodic housekeeping on outstanding purchase and sales orders data for internal system
• Calculate and prepare raw material summaries for delivery to the compounding house
• Prepare inbound summaries of finished goods from the compounding house
• Coordinate with other planners on stock allocation (common stock) and update customers and system accordingly
Inventory & Stock Control
• Manage inventory levels for assigned customers and regularly follow up to clear slow-moving stock
• Plan buffer stock or consolidate purchases to optimize cost and leverage better price brackets to reap economies of scale
• Negotiate with customers to accept damaged goods where possible to reduce need to process for claims from supplier, 3rd party logistic service providers or insurance institutions
• Process and maintain accurate records for trading contracts, inbounds, and outbounds
Customer Service & Coordination
• Coordinate with the Sales Team and other team members to ensure smooth delivery to customers
• Liaise with warehouse personnel to confirm material availability and resolve issues
• Assist the Sales Team by checking and updating SMS status when required
• Visit customers 1–2 times per month to follow up on outstanding issues, slow-moving stock, accounts receivable, and gather updates on their business status
Logistics & Documentation
• Chase suppliers for shipping documents prior to vessel ETA and arrange for import clearance
• Request and follow up with the warehouse for DCR photos needed for insurance claims
• Ensure that customer delivery requests are processed accurately and promptly
• Ensure accurate GST treatment and maintain proper documentation and filing for compliance at respective platforms
• Check and coordinate with customers to open or amend Letters of Credit before shipment activation
Finance & Reporting
• Match and forward approved supplier invoices to Finance for timely payment
• Manage accounts receivable and collections when required, ensuring timely follow-up on the completion of the credit workflow process
• Check and investigate reasons for entries in the Negative Gross Margin Report monthly
• Prepare monthly reports and assist suppliers with data and documentation when requested
応募資格

The Requirements:
• Minimum Diploma in Logistics, Business Admin, Supply Chain Management or other relevant fields
• Preferably 3-4 years of relevant order management/ supply chain management / import - export working experience
• Good knowledge of SAP system (S4 Hana/SCM) is advantageous
• Good knowledge of Letters of Credit is advantageous
• Self-motivated, good team player and meticulous in figures
• Able to work independently with minimal supervision
• Excellent communication, coordination, interpersonal and computer skills

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 118635


歓迎するネイティブ言語 = 日本語

勤務開始日 = 応相談

勤務地 Singapore - City

給与・待遇・ビザサポート

3500-4500SGD

就業時間・休日:会社規定による

応募方法

履歴書と職務経歴書を添付の上ご応募ください。

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RGF Talent Solutions Singapore Pte Ltd

人材紹介・転職支援
(Licence No: 10C2978)

従業員数
記載なし
会社HP
https://www.rgf-hragent.asia
所在地
■シンガポール連絡先
77 Robinson Road #27-01 Robinson 77 Singapore 068896
連絡先
+65-6221-7437
その他
代表者: 渡邊 遥平
設立年月: 2011年 01月

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